Ivelin Kozarev - 11 August 2024

AI in sales coaching: miracle cure or empty promise?

The best sales coaching combines humans and AI. Without both, you're either coaching too little or not well enough. Let's dive into why.

picture of genz worker

The AI Hype in Sales: Separating Fact from Fiction

AI in sales. It's the talk of the town. The silver bullet. The game-changer. But is it really?

Let's face it. Some think AI can replace sales coaches entirely. It crunches numbers, spots patterns, works 24/7. Perfect, right?

Not so fast.

We're far from AI taking over. Why? Sales isn't just data. It's people. It's reading between the lines. It's gut feelings.

Try this: Ask ChatGPT to write a cold email. Compare it to a pro's work. Night and day, right?

a screenshot of ChatGPT-written email
ChatGPT is not great at writing emails

This gap leads some to another extreme. "AI is useless," they say. "A waste of time and money."

But where's the truth? Smack in the middle.

AI isn't a magic wand. But it's not snake oil either. It's a tool. A powerful one, when used right.

Think of AI as your sales team's sidekick. Alone, it's limited. Paired with a human coach? Powerful.

Here's where AI shines:
1. It scales. Reaches every rep, every day.
2. It's consistent. No bad days. No favorites.
3. It learns constantly. Every interaction makes it smarter.

But AI has limits. It can't grasp full context. Can't innovate on the fly. Can't replace the human touch.

That's where human coaches step in. They bring experience, intuition, creativity. They spot nuances AI misses. They adapt strategies instantly.

The magic? Combining both. AI handles heavy lifting. Humans focus on what matters most.

This combo saves time. Boosts efficiency. Creates better-trained sales reps.

Don't just take our word. We've seen it in action. Over 3,000 sales reps use Skylar, our AI-powered sales training tool.

Curious how this human-AI tag team can transform your sales coaching? Let's dig deeper.

Insights from 3000 Sales Reps: The Skylar Experience

What can 3000 sales reps teach us? Buckle up.

Meet Skylar. Not your average sales tool. It's a powerhouse. Reps roleplay with AI. It spots strengths. Finds weak spots. Tracks common hurdles.

We dug into the data. Here's the gold we found:

1. Human touch matters. When sales managers participate and provide feedback on top of the AI feedback, participation soars 65%.

2. Practice makes perfect. Users that onboard successfully? They end up doing 30 per month. Think about that. Thirty roleplays. Monthly. Impossible without AI, right?

3. Quality and quantity. AI flags issues. Humans coach. Result? Sharp skills. More confidence. Closed deals.

4. Trend spotting. Whole team struggling with price objections? Fumbling competitor questions? Skylar sees it all. Fast.

The big takeaway? AI and humans together create a coaching powerhouse. It's not one or the other. It's both. Unstoppable together.

AI brings scale. Consistency. 24/7 availability. Humans bring nuance. Experience. Personal touch.

Next time someone says AI in sales is overhyped or worthless? Show them this.

The Magic Formula: Human + AI

Picture this: AI as a tireless worker bee. Always buzzing, gathering data. But it can't make honey alone.

Now, the human coach. The master beekeeper. Knows the hive inside out. But can't be everywhere at once.

Together? That's when the magic happens.

AI never sleeps. Listens to every call. Watches every pitch. Spots patterns we'd miss. But it can't read between the lines. Doesn't get the human touch.

That's where coaches shine. They bring the spark. The wisdom. The "been there, done that" know-how.

Alone, they're good. Together? Unstoppable.

Imagine: AI flags a tricky call moment. The coach swoops in. No time wasted hunting for issues. They zoom to the heart of the matter.

It's like giving coaches superpowers. They see more. Do more. Help more.

Take Tom's team at GetGrow. Sales were flat. Enter the AI-coach tag team. They spotted a hidden trend. Customers hung up on a specific feature. The team adapted. Sales soared.

Or Sarah at SalesPro. Her roster doubled overnight. Panic? Nope. Her AI sidekick had her back. It triaged. Prioritized. Sarah coached smarter, not harder. Team crushed targets.

This isn't pie-in-the-sky dreaming. It's happening now. Teams are transforming. Leaving competitors in the dust. All because they cracked the code: Human smarts plus AI power equals sales magic.

Ready to join them?

Benefits of the Human + AI Approach

What's in it for you? Let's break it down.

Time. We all want more. With AI, you get it.

Imagine juggling a dozen balls. Calls to review. Reps to coach. Reports to file. Overwhelming, right?

Now, an AI assistant catches half those balls. Listens to calls. Flags key moments. Spots trends. Suddenly, you're not drowning. You're dancing.

You zero in on what matters. Coaching becomes laser-focused. No guesswork. No "let's hope we find something useful." You know exactly what each rep needs. Before you even sit down with them.

But wait, there's more. AI uncovers gold.

Half your team struggles with a tricky objection? You might miss it. AI doesn't. It catches every instance. Suddenly, you're not just coaching one-on-one. You're upskilling your entire squad.

And practice? We know role-playing works. But who has time? Enter AI-powered training.

Reps practice anytime. Anywhere. Instant feedback. New approaches. No bugging you or their buddies. It's like a patient, tireless training partner on call 24/7.

The best part? As they practice, AI learns. Adapts. Gets smarter. Your team doesn't just practice more. They practice better.

Think about the snowball effect. Focused coaching. More practice. More insights. It all adds up. Your team gets sharper. More confident. Ready to tackle anything.

This isn't theory. It's reality. Right now. Teams using this approach are rewriting the rules. Closing deals faster. Adapting on the fly. Turning good reps into stars, and stars into superstars.

The question isn't if you should jump on board. It's how fast can you get started?

Conclusion: Your Move

Let's recap. AI alone? Not enough. Humans solo? Swamped. Together? Magic.

It's like peanut butter and jelly. Good alone. Amazing together. That's the secret sauce of modern sales coaching.

AI brings brawn. Crunches data. Spots trends. Never sleeps. Humans bring brains. Empathy. Street smarts.

Together, they're unstoppable. Save time. Boost skills. Uncover hidden gems. Your team doesn't just improve. They transform.

This isn't dreaming. It's happening now. Teams are reaping rewards. Closing more deals. Adapting faster. Leaving competitors in the dust.

So, what's your move?

Stick with the old way? Hope it's enough? Watch others zoom past?

Or embrace the future? Combine human smarts with AI power? Give your team the edge to win?

The choice is yours. But remember: in sales, standing still is falling behind.

The future of sales coaching is here. It's human. It's AI. It's both.
Don't just watch the revolution. Lead it.

Your team is waiting. The clock is ticking. The future is calling.

Will you answer?